Motivations From Branson’s Mom

Business leaders–whether of start-up or large businesses, should possess certain qualities in order to lead their organizations well. In the domain of emotional intelligence, these characteristics often include empathy, social skills, motivation, self awareness and self regulation. In a recent blog post on Entrepreneur.com, the following question was asked:

 

Q: Is self-motivation an innate quality or is it something that can be learned and improved upon?
– Chris Prior, Liverpool, England

 

Richard Branson, the founder of Virgin (Records, Airways, Mobile, etc) offered the following response:

If you aren’t good at motivating yourself, you probably won’t get very far in business – especially as an entrepreneur. When you’re starting up a company and for the first couple of years afterward, there are a lot of long nights and stressful days, and the workload is heavy. You have to be able to give the job everything you’ve got every day, or it will easily get the better of you.

The ability to tap into your determination and grit is not just an innate skill. You can teach yourself to get up every day and try to keep a new business going despite long odds, partly by structuring your life and job to make sure you are working toward your larger goals.Branson Virgin Brands

(My mother) feels that shyness is very selfish, as it means you are only thinking of yourself, and so she was very insistent that I look adults in the eye and shake their hands, and carry on conversations with guests at dinner and at parties — no excuses. (She) also taught me to dive into situations even if I wasn’t completely sure about my own abilities, and then solve the problems that came up as I went along. When I was almost 12, she once sent me alone on a long bike-riding expedition to another town, knowing that I would be fine, but also that I’d have to find water and ask for directions along the way.

Before I left school at 16, I was already working on launching what became one of my first businesses, Student magazine. Then when my friends and I put ourselves in a position that forced the issue, by moving into a basement in West London that served as both our office and our living quarters, we really gave our magazine everything we had.

There were times when we struggled to pool together enough money to afford a proper meal — that in itself was a great motivator to follow through on calls to potential advertisers. In the larger picture, we were willing to live with such uncertainty because we wanted to give our generation a voice on issues that we felt strongly about, such as the Vietnam War; this shared goal meant a great deal to everyone involved.

It’s important to understand what your main motivation is so that you can focus your efforts on reaching those goals. Then structure your job – perhaps by delegating some work – so that you can spend as much time as possible turning this energy to your company’s advantage.

Above all, you should work on building a business you’re proud of. This has always been a motivator for me, from my Student magazine days, through to our latest start-ups today. I have never gone into any business purely to make money. If money is your only motive, then I believe you shouldn’t launch the business at all.

Once you know what your own motivations and aspirations are, talk to your employees and colleagues about theirs, if you haven’t already. Then structure their jobs in a way that allows them to tap into this energy, too. With you and your employees approaching your work with renewed energy and commitment, you’ll find that there’s little that you can’t accomplish together.

Good advice, indeed, from one of the most successful serial entrepreneurs on the planet. Branson understands what it takes to be successful. As you evaluate your own level of motivation and how you inspire others to be self-motivated, hopefully you can take notes from him on some best practices and the proper mindset.

 

Innovation: Spurred By Introverts or Not?

introvert v extrovert

We are all familiar with the stereotypes surrounding introverts. Yet, Stefan Lindegaard at 15inno.com, in a blog post today, while acknowledging that he is an introvert and prefers to be alone, looks at the unique role introverts can play in innovation.  He projects that, in terms of innovation, more innovation will happen in communities either in the b2c form of crowdsourcing or in the b2b form of innovation networks, alliances and challenges. He sees the communities as not just virtual/online, but also in person. Some of Lindegaard’s observations about introversion as it relates to innovation are below (he doesn’t perceive the shift to synchronized collaboration to be one that will exclude introverts from innovation.)

Reflection is an important, but forgotten capability. It is often said that introverts get more energy through reflection and that it dwindles during interaction. Well, we need more reflection. There is too much action in this fast paced world and when it comes to ideas and innovation, the best results seem to come when you take a break and reflect on the problems you are trying to solve.

Organizational structures need to make room for introverts. With the exception of a few pockets such as R&D and accounting most functions within a company seem to be driven with an extrovert-like attitude. But not all people are social. Many are introverts and don’t necessarily want to socialize and focus on external matters. What about them?

Introverts must learn to turn on the switch. Far too many meetings either take too long or should never have taken place at all. The matters could have been dealt with in more effective ways than a meeting. Introvert or not. 

But when I need to interact with others in the physical world, I have trained myself to turn on a switch that allows me to be a good networker (ask questions, focus on the other person) and deliver good talks. I would actually argue that introverts are capable of becoming better networkers than most other people because we are more likely to define a purpose and execute on this before we interact like this.

We need to develop the softer skills. Yes, it is kind of a cliché that soft skills such as networking, communication and “people skills” are really the hard skills, but this does not change the fact that too many companies fail to educate their employees on this. More importantly; they don’t give the employees the time needed to develop these skills. Those who want to succeed in the social era need to change this.

Social media works well for introverts. You can “hide” and still have a strong voice in your community or industry. This is one reason that I spent so much time with social media. It is a great way to communicate and since there is so much input (some call this information overload), it gives you plenty of opportunities to reflect on what is happening and thus build further on your own thoughts and ideas. Social media makes it easier for introverts to become more social. It is a win for everyone.

Introverts can challenge the crowd. Since most introverts shy away from the crowd, they often see the crowd in a different perspective. We need all perspectives when we work with innovation and good innovation leader make an effort to recognize this and thus pay extra attention to listen to the more “quiet” introverts.

 

Lindegaard’s comments should be challenging to traditional organizational development thought. He almost goes so far as to recommend diversity strategies to balance personality types in work groups. Furthermore, he portrays as valuable the tension between thinking and communication, solitary productivity vs group performance. Think about these concepts and your own organization. Consider how you may better organize yourselves to be more innovative. 

What Raleigh Can Learn From Chengdu

Many groups of people have been trying to spur innovation in Raleigh, North Carolina. One in particular, Innovate Raleigh, has sought to unite the educational community with economic development and entrepreneurship. Conferences, forums, and meetups all have been convened to help identify what needs to be done to create an ecosystem that is comparable to other areas of extreme innovation across the United States. What about overseas? What can be learned from places like Chengdu?Innovation ball

Chengdu, with a population of 14 million, is the capital of Sichuan province. It is the city where paper money — a colossal innovation — first appeared in 1024. The printing of the Buddhist canons “Four Books” and “Five Classics” made Chengdu the early center in the art of printing.Rowan Gibson, the co-founder of Innovation Excellence, describes Chengdu’s spirit this way: “Innovative thinking is part of its history, and it is shaping its future.”

John and Doris Naisbitt, who are well known for global trends and futuristic studies, have recently written a new book, Innovation in China: The Chengdu Triangle.  They make the following observations:

Innovation in Chengdu is growing out of a strategically planned nourishing business environment and an entrepreneur-friendly administration in a stable social climate. Following the principles of a well-run company, Chengdu’s leadership combines management and business acumen with social consciousness and, to a much greater extent than we have ever seen in a Western local government, a service-oriented administration. A good example of innovative service are the quarterly meetings the  mayor holds, and in which every problem, request or complaints must be solved or dealt with within three days. The first meeting was held in March 2003 and meetings have been held without interruption since that time.

The first pillar of Chengdu’s reform is its wider focus which is not exclusive on industrial development, but on a whole range of investment attractions. 

The second pillar of Chengdu’s innovation model is to seek to enhance the allocation and efficiency of “intangible assets.” 

The third pillar of the Chengdu model is bilateral exchange.  

Chengdu is dedicated to beat its innovation drums faster, louder and more insistently on all fronts. But Chengdu is only one of China’s many ambitious and competitive cities. High Tech Parks are growing like mushrooms after a warm summer rain and lure with high wages and $150,000 moving grant for top executives. Top-talents find support in Incubation Centers. Mentors, seed capital, offices and technological equipment are part of the package. China’s “Thousand Talents Program” aims to bring back 2,000 talented Chinese paying salaries between 60,000 and 360,000 Euro. Up to the year 2020 China is dedicating 15 percent of its GDP to human resources.

As we look at ways to broaden the Raleigh economy to capitalize on the success of the Research Triangle Park, the major research institutions, and a highly educated workforce, the Chengdu model is enlightening. We have witnessed the high tech park approach as a key economic driver in our history, and are hopeful that the next evolution of RTP will benefit Raleigh as strongly as the first few decades. The emphasis on Incubation Centers is important. Raleigh needs many such centers of innovation. Thankfully, organizations like the HUB and EntreDot are addressing this need. EntreDot is, in fact, expanding beyond its Kindred Boutique for artisan entrepreneurs and opening a new innovation center in Lafayette Village tomorrow (January 17, 2013).

Innovation centers that offer programs that do not include a strong mentoring component do not prepare entrepreneurs and existing businesses to optimize their talents. Seed capital is needed, as are offices and access to the right equipment. However, the entrepreneurial education and mentoring are key. Finding a way to attract talent back to the area is another idea whose time has come. Even in biotechnology and emerging, fast-growth sectors, study after study has stated the need for more top talent to run world class organizations. Let’s apply some of the principles of Chengdu to our own market and spur even greater innovation!

Tremendous Entrepreneurial Success From Reading

 

Charlie “Tremendous” Jones, who is well-known in the insurance industry as a motivational speaker, believes in helping people improve themselves. His conviction for years has been that one must take responsibility for their own success. The quote below illustrates how he thinks one can best accomplish success in life:

You are the same today you’ll be in five years except for two things: the people you meet and the books you read. In every turning point and crisis of my life, there’s always been a book that helped me think and see more clearly and keep laughing and keep looking up and keep my mouth shut. I would never tell anybody I ever had a problem, so everybody always thought I was on top of the world, and yet I was just like everybody else with problems coming out of my ears. Now, when people come to my office, they come to talk to me. Instead of conversing with me like they think they are going to do, I get them reading. I pick out some great books and have each person read three or four sentences. I just received another email from a person recounting how his life was changed by learning the power of reading together–rather than talking.

As you may have read in a previous blog or Twitter post, I follow Under30CEO.com. Matt Wilson, one of the co-founders, posted on the Under 30 blog today some insights he gained from reading books this year. A few excerpts are provided below, with Wilson’s comments.

  1. Who’s Got Your Back by Keith Ferrazzi  – Relationships should be about quality over quantity.  The goal should not be to “know everyone”.  Build a small group of people that want to go out and conquer the world together.
  2. Boomerang by Michael Lewis – Base your economy, your company, and your income on creating real value for others.
  3. Small Loans Big Dreams by Alex Counts – Entrepreneurship knows no borders or social classes.  Coupled with education and accountability, access to capital can create sustainable micro-businesses.
  4. 48 Laws of Power by Robert Greene – “Disdain things you cannot have: Ignoring them is the best revenge.”
  5. Startup Nation by Dan Senor and Saul Singer –  “Immigrants are not averse to start from scratch. They are by definition risk-takers. A nation of immigrants is a nation of entrepreneurs.”
  6. The Education of Millionaires by Michael Ellsberg – “The biggest thing you won’t learn in college is how to succeed professionally.”
  7. Start Something That Matters by Blake Mycoskie –  It is truly possible to build a business both rich in profit and in social good.
  8. The Greatest Salesman In the World by Og Mandino –  “You were not created for a life of idleness.”
  9. Iceland, India, Interstate by Colin Wright – Go out there and LIVE.  Life is short, take advantage of it, and when you get a crazy idea–go for it.
  10. The Art of Non-Conformity by Chris Guillebeau – “If something is worth doing, you might as well do it all the way–so I’ve added ‘radical goalsetting’ to my own unconventional life planning.”
  11. Delivering Happiness by Tony Hsieh – There will never be another 2013.  When Tony sold his first venture to Microsoft, he said there would never be another 1999, and went to work on his next act, passing up millions of guaranteed dollars if he had simply stayed with the company and let his shares vest… All to chase his passion.
  12. The 4 Hour Chef by Tim Ferriss – Whatever you want to do in life, think about how to hack the system, so you can compete with only the best.

Matt’s list was 17 items long. Since there are 12 months in the year, I condensed it to 12 books and corresponding lessons to be learned and applied. Hope you find a nugget to help now and a book to read later. May you be better in five years for having applied yourself to reading!

 

Trends to Watch in Small Biz For 2013

In mid-December, small business owners are thinking about year end numbers and whether their companies will meet the annual goal(s). Advisers to small business owners are thinking about tax liabilities, the expiration of certain programs favorable to their clients, and whether the upcoming year will be better for their own businesses. What is little discussed but super important is what the future holds. In preparing to answer that very significant question, the small business leadership team is thinking proactively about strategy, innovation, and how to turn today’s customers and competitive advantages into a plan for sustainable success.

American Express publishes a blog under the OPEN Forum brand. One of its leading bloggers is John Jantsch of Duct Tape Marketing. A few weeks ago, he identified the following top 5 trends in business for 2013:Futuristic conference room

1. “Crowdsolving” becomes a hot innovation trend. Some of the greatest challenges we face in the world..are being tackled in unique ways. Instead of relying on the existing machines and organizations to address problems, innovative organizations such as the X Prize Foundation are creating competitions that reward disparate groups of individuals to collaborate and create innovative solutions in ways that had not previously been possible..This form of what is being called “crowdsolving” will make its way into the mainstream of business innovation. Asking our customers, vendors and employees to act as a community think tank will become one of next year’s hottest innovation trends.

2. Technology evolves to assist human contact. ..Instead of a world lacking human connections, these.. innovations have actually made it easier for some to create real human contact—one-to-one. For example, medical-monitoring devices provide the opportunity to create better doctor patient relationships and care; new scheduling and meeting services make it easier to connect in real life; and sharing ideas in virtual space leads to a greater desire to connect offline in social settings.

3. Content-filtering becomes a significant marketing practice. ..Moving forward valuable content must include insight, and filtering should be a central practice in order to help people and prospects get what they need when they need it. Service providers will be chosen based on their ability to find and share the good stuff in addition to making sense of the changing stuff.

4. Visual simplicity becomes the desired communication method. From a design standpoint you don’t need to look beyond sites and services such as Pinterest, Pinvolve and The Fancy to see that people want visual content. The current trend in Web design takes a cue from this desire for visual scanning and marries it with the need for simplicity and white space. 

5. Tablet optimization becomes the mobile standard. ..The new generation of mini tablets are going to impact responsive design and what we’ve been calling mobile devices. Tablets and mini tablets will see a tremendous jump in server logs and become the de facto design standard for mobile content. That doesn’t mean mobile phone size browsers aren’t important, it means there will eventually need to be a divide in how we address tablets vs. phones.

How you apply these trends to your own business is a big decision. Let’s take the trends in reverse order. If you have a website, it is simply inexcusable any more to not have it prepared to be read on multiple platforms/types of devices. Secondly, please take a look at your website and consider how to make it more simple, visually appealing, and written with the mindset of the user in mind. Everyone has content available–come up with a strategy of how you are going to share it with others professionally, opportunistically and systematically. Work with your leadership team to use technology to make your business more personable. When you encounter problems that need solving or innovation that needs to occur, outsource the brainstorming to others related to your business–they will be glad you thought to involve them and your ideas will be stronger as a result!